Refund Policy

1. Booking Cancellation

Customers may cancel their booking by informing us in writing or via registered contact channels.

• Cancellation 48+ hours before service: Eligible for refund after deductions.
• Cancellation within 24 hours: Partial refund may apply.
• Same-day cancellation: Refund may not be applicable.

2. Advance Payments

Advance payments are collected to confirm service booking. Refund of advance amount depends on service stage and operational costs incurred.

3. Service Modifications

If service details are changed (e.g., additional items, longer distance, extra manpower), revised pricing may apply.

4. Delays & Unforeseen Circumstances

Refunds are not applicable for delays caused by traffic, weather conditions, natural disasters, strikes, or government restrictions.

5. Damage Claims

In case of damage during transit, customers must report within 24 hours. Claims will be processed as per agreed insurance terms (if opted).

6. Refund Processing Time

Approved refunds will be processed within 7–10 business days through the original payment method.